FAQ: Passwords

SF State's Self-Service password application can be used by any student who has an SF State ID number and who attended after Spring 1985.

For help navigating the Self-Service application select a tab below.

  1. Go to sfsu.edu/reset

  2. Select Option 2.

Password reset page with option 2 highlighted.

  1. Enter SF State ID number (if ID is not known, click HERE).

Password reset page asking for SF State ID number.

Note: Current students and some new applicants may be prompted to answer security questions; if answers are not known for any reason then attempt to answer all 6 anyways (Ignore final attempt messaging).

 
 
 
 

 

  1. When on the Email reset code page click the Yes, email me a password reset code button.

Password reset page asking to email a reset code.

Students who attended after Spring Semester 1985 have an online student account.  To access this account, an ID number and password are required. 


  1. Go to sfsu.edu/reset

  2. Select Option 2.

Password reset page with option 2 highlighted.

  1. Enter SF State ID number (if ID is not known, click HERE).

Password reset page asking for SF State ID number.

Note: Former students may be prompted to answer security questions; if answers are not known for any reason then attempt to answer all 6 anyways (Ignore final attempt messaging).

 
 
 
 

 

  1. When on the Email reset code page click the Yes, email me a password reset code button.

Password reset page asking to email a reset code.

  1. Go back to sfsu.edu/reset.

Students who attended after Spring 1985 have an SF State ID number assigned to, and created for, them.  To lookup this ID number click HERE.


  1. Go to the ID lookup application.

SF State ID lookup page asking for SS number and birthdate.

  1. Enter social security and date of birth.

  2. Click the Submit button.

If the application is not able to locate an ID, or if the self-service password application does not work, visit our Contact Form.


  1. Fill in contact information.

  2. Select Current or Former Student

  3. Select the Gateway Login & Password Reset option.

Registrar Contact form page with the current and password options highlighted.

If verification questions can not be answered then email or fax the following information. 

  • Valid Governmental issued photo ID
  • SF State ID#
  • Email Address
  • Signature

 

  1. Go to sfsu.edu/reset.

  2. Select Option 3.

Password Reset page with option 3 selected.

  1. Enter SF State ID number and the Reset Code.  Follow the prompts:

Note: First time reset codes take 45 minutes to activate.

Password reset page asking for reset code and ID number.

  1. Create 6 security questions

  2. Create New password

  3. Update email on file (if needed)

  1. Log into Gateway.

  1. Go to sfsu.edu/reset.

  2. Select Option 1.

Password reset page with option one highlighted.

  1. Enter ID number, old password, and new password. 

  2. Click the Change password button.

Password reset page asking to enter old password and create new one.

Having issues using the self-service password application visit our Contact Form.


  1. Fill in contact information.

  2. Select Current or Former Student

  3. Select the Gateway Login & Password Reset option.

Registrar Contact form page with the current and password options highlighted.

If verification questions can not be answered then email or fax the following information. 

  • Valid Governmental issued photo ID
  • SF State ID#
  • Email Address
  • Signature